Returns and Refunds

We Want You to Love Your RMR Order

We stand behind the quality of everything we send out. If something isn't right with your order, we're here to help.

Please review the information below before starting a return or requesting a refund.

Coffee & Tea

Because coffee and tea are consumable products, we generally do not accept returns or exchanges on opened or used coffee and tea products.

If your coffee or tea arrives damaged, incorrect, or defective, please contact us as soon as possible. We'll work with you to make it right.

Apparel & Merchandise

Unused apparel and merchandise may be eligible for a return or exchange within 30 days of delivery, provided the item is:

  • Unworn and unused

  • Unwashed

  • In its original condition

  • Returned with its original packaging and tags, where applicable

Items that show signs of use, washing, damage, or wear may not be eligible for a return.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging. We'll review the issue and help arrange a replacement or refund when applicable.

How to Request a Return

To start a return, contact our support team with:

  • Your order number

  • The item you'd like to return

  • The reason for the return

  • Photos, if the item is damaged or defective

Please wait for return instructions before sending anything back.

Refunds

Once your returned item is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a damaged/defective product.

Exchanges

If you'd like to exchange an eligible item for another size or product, please contact us and we'll let you know the available options.

Availability may vary, and some items may need to be returned and refunded before placing a new order.

Final Sale Items

Items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.

Questions?

Not sure whether your order qualifies for a return?

We're happy to help. Contact our support team with your order details, and we'll get you sorted.

Good coffee. Good gear. No hassle.